Service quality evaluation in the context of a technology laboratory

The intent of this research is to investigate how the customers of a technological control laboratory for civil construction materials perceived the quality of the services delivered by the lab, specifically in regard to the service of concrete compression testing. The popular SERVQUAL scale, a multidimensional instrument used to capture customer expectations and perceptions, was used as a model for the application of a survey. Exploratory factor analyses were employed to evaluate customers’ perceptions and experiences of service quality in regard to the dimensions and accompanying attributes of the SERVQUAL scale. Twenty attributes, which were grouped within five dimensions (Reliability, Assurance, Tangibles, Responsiveness, and Empathy), were identified, explaining 80.417% of the variance between customer expectations and perceptions and characterizing these dimensions on a modified SERVQUAL scale. Analysis of the results allowed us to identify discrepancies in perceived service quality compared with customers’ expectations. Most of the identified gaps between expectations and perceptions resulted in negative values.     

Au@Ag bimetallic nanoparticles deposited on palygorskite in the presence of TiO2 for enhanced photodegradation activity through synergistic effect

Environmental Science and Pollution Research - Herbicides are hazardous organic pollutants that contribute to the risk of environmental contamination. The aim of this work was to investigate the...     

Effects of the support material addition on the hydrodynamic behavior of an anaerobic expanded granular sludge bed reactor

As a support material, zeolite can be used to promote the granulation process due to its high settable property and the ability to retain biomass on its surface. The present paper reports on the influence of zeolite addition on the hydrodynamic behavior of an expanded granular sludge bed reactor (EGSB). Different models were applied to fit the flow pattern and to compare EGSB hydrodynamic performance with and without the addition of zeolite. The experimental data fit the tanks in a series model for zeolite bed height of 5 cm and upflow velocity of 6 m/hr. Higher axial dispersion degree (D/uL) was obtained at lower heights of zeolite. The real hydraulic retention time (HRTr) was increased with both increased zeolite bed height and increased upflow velocity. The short-circuit results for 5 cm of zeolite bed and 6, 8 and 10 m/hr upflow velocity were 0.3, 0.24 and 0.19 respectively, demonstrating the feasibility of using zeolite for a proper hydrodynamic environment to operate the EGSB reactor. The presence of zeolite resulted in the higher percentage values of dead zones, ranging from 12% to 24%. Zeolite addition exerted a positive effect on the hydrodynamics pattern for this technology being advantageous for the anaerobic process because of its possible contribution to better biofilm agglomeration, granule formation and substrate-microorganism contact.     

NUTRIENT CONTRIBUTION OF NONPOINT SOURCE RUNOFF IN THE LAS VEGAS VALLEY1

ABSTRACT: A Geographic Information System (GIS) based non‐point source runoff model is developed for the Las Vegas Valley, Nevada, to estimate the nutrient loads during the years 2000 and 2001. The estimated nonpoint source loads are compared with current wastewater treatment facilities loads to determine the non‐point source contribution of total phosphorus (TP), total nitrogen (TN), and total suspended solids (TSS) on a monthly and annual time scale. An innovative calibration procedure is used to estimate the pollutant concentrations for different land uses based on available water quality data at the outlet. Results indicate that the pollutant concentrations are higher for the Las Vegas Valley than previous published values for semi‐arid and arid regions. The total TP and TN loads from nonpoint sources are approximately 15 percent and 4 percent, respectively, of the total load to the receiving water body, Lake Mead. The TP loads during wet periods approach the permitted loads from the wastewater treatment plants that discharge into Las Vegas Wash. In addition, the GIS model is used to track pollutant loads in the stream channels for one of the subwatersheds. This is useful for planning the location of Best Management Practices to control nonpoint pollutant loads.     

Sediment organic matter and meiofauna community response to long-term fish-farm impact in the Ligurian Sea (Western Mediterranean)

Quantitative and qualitative changes in meiofauna community structure were investigated to assess the impact of a fish farm, which was operating continuously for 15 years (La Spezia Gulf, W Mediterranean). Sediment samples were collected in June, July, September, October 2000 and February 2001 for the analysis of phytopigments (chlorophyll-a and phaeopigments), the biochemical composition of organic matter (proteins, carbohydrates and lipids) and related to meiofaunal parameters.

Sediment organic matter reached extremely high concentrations beneath the fish cages when compared to the control. Particularly lipids, carbohydrates and chlorophyll-a were significantly higher in fish-farm sediments. On a long-term basis meiofauna displayed adaptations in sediments beneath the cages resulting in an increase of density. Organic impact on meiofaunal community structure was evident in terms of an increase of the nematodes to copepods (Ne/Co) and nauplius to copepods (Na/Co) ratios in fish farm sediments. Cumaceans and kinorhynchs were encountered in control sediments, but disappeared in fish-farm samples. These data suggest that meiofauna is a sensitive tool for evaluating the effects of organic enrichment in fish farm impacted areas.     

Nuchal translucency thickness and outcome in chromosome translocation diagnosed in the first trimester

In order to determine the significance of nuchal translucency thickness on the subsequent natural history of first-trimester fetuses with a chromosome translocation, seven consecutive cases diagnosed between 11 and 13 weeks of gestation were reviewed. Nuchal translucency measurements were successfully obtained before chorionic villus sampling (CVS) in all cases. Three fetuses had an unbalanced translocation and all were associated with increased nuchal translucency and multiple anomalies at the detailed second-trimester scan. There were no survivors in this group. The remaining four fetuses had a balanced translocation; all had normal nuchal translucency thickness and no structural anomalies were detected in the second trimester. Three of these fetuses were born at ≥35 weeks of gestation and were phenotypically normal. However, an unexpected single fetal demise occurred in a dichorionic twin pregnancy at 28 weeks of gestation. It is concluded that nuchal translucency measurements provide important prognostic information on pregnancy outcome in first-trimester fetuses with a chromosome translocation. In parents with a known balanced translocation, the detection of increased nuchal translucency at 11–14 weeks of gestation is associated with unbalanced translocations, structural anomalies and poor pregnancy outcome. Copyright © 2001 John Wiley & Sons, Ltd.     

Sexual harassment and female gregariousness in the South American sea lion, Otaria flavescens

Most colonial pinnipeds form extreme clusters of breeding females that cannot be entirely explained by the distribution of sites for reproduction. Avoidance of male harassment has been postulated as an important determinant of reproductive aggregation in this group of mammals. Female gregariousness can reduce harassment by resident males by two mechanisms; directly by the 'dilution effect' or indirectly because resident males that defend large female groups are less harassing. In order to investigate the relationship between male harassment and female gregariousness in relation to the size of breeding groups, we analysed the behaviour of dominant males and their females in a breeding colony of Otaria flavescens. Females in large breeding groups received less harassment by resident males due to dilution effects and because males that defended a large group interacted less frequently with females than males with small groups.     

Scale-dependent analysis of an otter–crustacean system in Argentinean Patagonia

The Southern river otter or ‘huillin’, Lontra provocax, is an endangered species endemic of the Andean Patagonian region of Argentina and Chile. It feeds almost exclusively on the genera of macro-crustacea: Aegla and Sammastacus. The aim of this study was to analyse the role of food availability on the huillin’s distribution using a scale-dependent analysis of crustacean and otter distributions. We compared the distributions of otters and macro-crustaceans along a north–south regional gradient, between river basins of northern Patagonia, in an altitudinal gradient within a river basin, and between habitat types within a lake. We investigated the distribution of otters by sign surveys along lake shores, river banks and marine coasts, and of crustaceans using surveys in the water, undigested remains in mink (Mustela vison) scats, presence of external skeletons at the waterside and through interviews with local people. Our results show that there were heterogeneities in the distributions of macro-crustaceans at four scales and these were generally reflected in the distributions of freshwater otters. We conclude that the main factor limiting the distributions of L. provocax in freshwater environments is the availability of macro-crustaceans. This paper shows how scale-dependent type analyses of population distribution serves as a method for identifying key environmental factors for species for which the use of long-term demographies is unfeasible.     

Impacts of climate change on the distribution of species and communities in the Chilean Mediterranean ecosystem

The Mediterranean region of Chile is considered a biodiversity hot spot. An increase in temperature and decrease in precipitation, as projected for the end of this century by global circulation models, would likely change the distribution of the sclerophyllous thorny shrubland and woodland. In order to assess those potential impacts, the MAXENT algorithm was used to project potential changes in the distribution of the Mediterranean ecosystem. Ecological niche models were fitted and used to project the potential distribution of these forest ecosystems by the end of the century. Projections were made using data from the PRECIS model for the A2 and B2 climate change scenarios and two strategies of occupancy: free migration and non-migration. Distribution models of sclerophyllous, woodland and shrubland performed accurately representing current species’ distribution. When we assume non-migration responses under climate change scenarios, results reveal a decrease in the distribution area for all the species. The areas where the highest reduction in a suitable environment was found are located along the coastline, where higher temperature increases have been projected. For native ecosystems from the Andean Range region, such as communities dominated by thorny species, a stable habitat was found, associated with a higher adaptation capability to future climatic projections. Hence, in the future, buffer zones originated by “topo-climatic” conditions might play a key role in protecting Central Chile biodiversity.